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FAQs

Payment Security

Accept Payment & Security

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Currently, we support PayPal, Visa, American Express, and Master Card. All payments procedures are protected by Shopify security technics and PayPal safety Gateway.

Secure payment by PayPal used by Rhein Tattoo Supply

Order

Tracking

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 After the package is delivered to the courier company, we will get a tracking number and we will send it to you by email. Please check for order tracking emails.

Cancelation

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If your order has been submitted to the courier and is in transit, we cannot cancel such an order but you can return the order upon receipt of the goods. Return shipping costs are the responsibility of the consumer. If your order has not yet been shipped, you may contact our staff to cancel your order.

Shipment Arrange

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 We will arrange the shipment within 2-3 days after receiving the order, the shipment time may vary according to the customs requirements of different regions.

What courier?

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Normally, we'll choose DHL, Fedex, UPS.
There are multiple warehouses ,like in China, the United States and Europe. So we will match the best shipping location according to the customers’ address .

Return & Refund

Procedure

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Simply email us at support@rheintattoosupply.com  with the following information:

Order NumberItem to returnItem conditionReason for return

We will get back to you within 24 business hours. We are closed on Sunday.

If you want to return the goods, please contact us before returning. Please do not return the goods directly to avoid loss. Once you have emailed sales@rheintattoosupply.com and all return requirements are met; you will receive a return authorization.

Warranty

Warranty Lose

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You will lose the warranty if your machine is damaged by negligence or is opened by unauthorized staff/personnel.

Please remember, we have patented tools to open the machines.

You will lose the warranty as well if liquids enter the engine because you used non-Rhein/CNC/Quelle/Stigma cartridges and accessories. We can only guarantee a well-functioning workflow if you use original Rhein/CNC products.

Quality Warranty

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From the time you put your order, you have:

> 12 month of all CNC machines and kit

> 12 month of all other products except CNC that value more than $200

> 6 month of all other products except CNC that value less than $200

During this period, if there's any deficiencies found, you can always ask for the amendment request that can be:

> Repair, partially change of Tattoo Machine.

> Ask for a new tattoo machine or tattoo kit( If evidence shows there's no solution to repair the deficiencies)

> Technic support

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